Lumia Privacy Policy
Last Updated: June 2026
1. Introduction
Welcome to Lumia.
Lumia (“Lumia”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use the Lumia mobile application, website, and related services (collectively, the “Services”).
By creating an account or using the Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue your use of the Services.
This Privacy Policy should be read together with the Lumia Terms of Service.
2. Information We Collect
To provide and improve our Services, Lumia may collect different categories of information depending on how you use the platform.
2.1 Information You Provide
When you create an account or interact with the Services, you may provide information including:
* Mobile phone number
* Email address
* Nickname
* Profile photo (avatar)
* Date of birth (where applicable)
* Gender (optional)
* Country or region
* Customer support communications
* Information submitted when participating in promotions or platform activities
You are responsible for ensuring that the information you provide is accurate and up to date.
2.2 Payment Information
If you purchase Diamonds or other digital services within Lumia, payments are processed by authorized third-party payment providers.
Depending on your selected payment method, payment providers may collect information such as:
* Payment transaction ID
* Purchase amount
* Payment status
* Billing country or region
Lumia does not store your complete credit card or bank account information.
2.3 Information Collected Automatically
When you use Lumia, certain technical information is collected automatically to help us provide, maintain, and improve the Services.
This information may include:
* Device model
* Device identifier
* Operating system and version
* Language settings
* IP address
* Network connection type
* Time zone
* Application version
* Device performance information
* Crash reports
* Log information
This information helps us improve application performance, maintain security, and troubleshoot technical issues.
2.4 Activity Information
When you use Lumia, we may collect information relating to your activities on the platform, including:
* Livestreams viewed
* Creators followed
* Messages sent within the Services
* Virtual gifts sent
* Diamond purchase history
* Search history
* Viewing preferences
* User interactions
* Reports submitted
* Customer support requests
This information allows us to personalize your experience and improve the quality of our Services.
3. Device Permissions
Depending on the features you choose to use, Lumia may request access to certain device permissions.
Camera
Used to capture or upload photos, update your profile picture, or participate in livestreaming features where available.
Microphone
Used for voice communication and livestream broadcasting when you actively choose to use these features.
Photo Library / Storage
Used to upload profile images or other content you choose to share.
Notifications
Used to deliver important account notifications, livestream alerts, promotional messages, and platform updates.
Location (Optional)
If enabled, approximate location information may be used to recommend local content, improve service quality, or comply with regional requirements.
You may disable these permissions at any time through your device settings. Some features may become unavailable if the required permissions are disabled.
4. How We Use Your Information
Lumia uses the information we collect for purposes including:
* Creating and managing your account.
* Providing livestream viewing and interactive features.
* Processing Diamond purchases and virtual gift transactions.
* Personalizing content and creator recommendations.
* Delivering customer support.
* Sending important service notifications.
* Detecting fraud, abuse, and security threats.
* Improving application performance and user experience.
* Conducting analytics and service optimization.
* Complying with legal obligations and regulatory requirements.
We will only process your personal information where we have an appropriate legal basis or your consent, where required by applicable law.
5. How We Share Your Information
Lumia respects your privacy and does not sell your personal information to third parties.
We may share your information only when necessary to operate the Services, comply with legal obligations, or protect the rights and safety of Lumia and our users.
Information may be shared with:
Service Providers
We work with trusted third-party service providers that help us operate the Services, including:
* Cloud hosting providers
* Payment service providers
* Customer support providers
* Analytics and performance monitoring providers
* Content moderation and security partners
These service providers are authorized to process personal information only for the purposes of providing services on our behalf and are required to protect your information.
Legal Requirements
We may disclose your information if required by applicable law, regulation, legal process, or a valid request from government authorities.
We may also disclose information when we reasonably believe it is necessary to:
* Protect the safety of our users;
* Prevent fraud or illegal activities;
* Investigate violations of our Terms of Service;
* Protect the rights, property, or security of Lumia.
Business Transfers
If Lumia is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your information continues to be protected.
6. Cookies and Analytics
Lumia uses cookies and similar technologies to improve your experience and better understand how our Services are used.
These technologies help us:
* Remember your preferences.
* Keep your account signed in.
* Improve application performance.
* Analyze usage trends.
* Detect technical issues.
* Enhance platform security.
You may control certain cookie preferences through your browser or device settings. However, disabling cookies may affect the functionality of some Services.
7. Data Security
Lumia takes reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our security measures may include:
* Data encryption during transmission.
* Secure storage of sensitive information.
* Access controls for authorized personnel only.
* Continuous monitoring of platform security.
* Regular security assessments and system maintenance.
While we strive to protect your information, no internet-based service can guarantee absolute security. You are responsible for protecting your account credentials and promptly notifying us of any unauthorized use of your account.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
* Access your personal information.
* Correct inaccurate or incomplete information.
* Request deletion of your account or personal information.
* Withdraw consent where processing is based on your consent.
* Request information about how your personal information is processed.
You may exercise these rights through the Lumia application or by contacting our Customer Support team.
We may request additional information to verify your identity before processing your request.
9. Children’s Privacy
Lumia is intended for users who are at least 18 years of age or the legal age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
If we become aware that an account belongs to an underage user, we may suspend or permanently remove the account and delete the associated information where required by applicable law.
10. International Data Transfers
Depending on your location and the services you use, your personal information may be processed or stored in countries or regions other than your own.
Where applicable, Lumia will implement reasonable safeguards to protect your information in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
Lumia may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business operations.
When material changes are made, we will provide notice through the Application, website, or other appropriate communication channels.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:
Lumia Customer Support
Email: support@lumiagoo.com
We will make reasonable efforts to respond to your inquiry as soon as practicable.
Effective Date
This Privacy Policy is effective as of the date shown above and remains in effect until replaced by an updated version.